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Privacy Policy

This Privacy Policy (together with our Website Terms of Use, Terms and Conditions and any other documents referred to within it) sets out the basis on which any personal data we collect from you (the individual, company, or firm accessing our site at (Our Website) or that you provide to us, will be processed by us. Please read the following Privacy Policy carefully to understand how we use and protect the information that you provide to us.

By using or registering on our Website, you consent to the collection, use, and transfer of your information under the terms of this Privacy Policy.



1.1 We or us means Sofas & Sleep (Furniture), trading from West Midlands house, 1 Gipsy Ln, Willenhall, WV13 2HA. You can contact us by email, by telephone, or by post. You can contact us easily here.

1.2 Sofas & Sleep is a registered data controller in accordance with the Data Protection Act 1998 (‘The Act’). We process your personal data (as defined in the Act) in accordance with the Act.

1.3 This Privacy Policy sets out how we will process your personal data. It may change from time to time so please check it periodically.

1.4 We understand that many people are concerned about submitting personal details on the Internet and we’d like to reassure you that we take protecting your privacy and contact details seriously. Communications over the internet, such as emails, are not secure unless they are encrypted. Our website is built using the most update software and is hosted on a secure server. The information you send us regarding your purchase will be encrypted, which makes it extremely difficult to read even if it is wrongly intercepted.

1.5 Our primary reason for collecting your personal data is to address enquiries and process orders which you may make on our Site from time to time and provide you with the most efficient service possible. We do not anticipate collecting or processing sensitive personal data (as defined in the Act) about you. We do not sell, trade or rent your information to other third parties.

1.6 Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal data.

1.7 We do not accept any responsibility for any unauthorised access or loss of personal data beyond our control.



2.1 We will collect personal data from you if you place an order with us, when you subsequently submit payment for that order, and when you contact us (whether by telephone or email or using the link on our website. Personal data may also be obtained automatically by your internet browser.

2.2 The types of personal data which we may collect from you could include, for example, your name, email address, postal address, telephone number and other information collected through Our Website.

2.3 We may also collect technical and non-personally identifiable data about your visit to our website through the use of cookies. This data may include, for example the pages which you browse and the “IP” (Internet Protocol) address used to connect your computer to the internet. This data helps us to better manage and develop our website. Please refer to Condition 3.2 of this Privacy Policy for further information on our use of cookies.



3.1 We will process (as defined in the Act) your personal data to: (a) process your orders subject to the terms and conditions of Our Website; (b) fulfil our obligations to you under any contract subject to the terms and conditions of our website; (c) deal with any queries you raise from time to time (whether through the link on our website, by post or by email); (d) process any payment made by you. (e) generally administer your records; (f) generally maintain our database and records; (g) for security purposes to protect your personal data held and/or processed by us; (h) maintain records of payments made by you; (i) for our general marketing purposes unless you have notified us to the contrary.

3.2 We use cookies to collect data and identify individual users on our website in order to provide a better experience for you. Further information about the cookies we use can be found in our separate Cookie Policy through our website.

3.3 You acknowledge that by providing personal data to us, you consent to the processing of your personal data in accordance with this Privacy Policy.



4.1 Our data processors.

4.2 Third parties who manage and/or process any payments received from you in relation to orders placed on our website, or any other business partner, supplier or subcontractor for the performance of any contract we may enter into with you.

4.3 Our selected finance provider where you have applied for our interest-free credit option.

4.4 Couriers or delivery service providers used by us from time to time for the purposes of delivering goods to you, where applicable.

4.5 Marketing companies used by us from time to time;

4.6 Where you have agreed, other carefully selected companies may provide goods or services which we think may be of interest to you.

4.7 We may also need to disclose your personal information in the event that: (a) we sell or buy any business or assets, in which case we may need to disclose your personal data to a prospective buyer or seller; (b) we are acquired by a third party, in which case personal data we hold will be transferred to the third party acquiring our other assets; or (c) we have a duty to disclose your personal data to comply with a legal obligation, enforce a contract we have with you, or need to disclose personal data to protect our rights, property or safety and those of our visitors, customers or others.



5.1 You have the right to object to your personal data being used for 'direct marketing' purposes (see paragraph 4.5 above). You can change your options in relation to the information you wish to receive at any time by contacting our Compliance Officer, in writing by post at West Midland House, 1 Gipsy Ln, Willenhall, WV13 2HA or by email at

5.2 You can set your internet browser to refuse cookies or you can ask your internet browser to alert you when a cookie is being set up.

5.3 You have the right under the Act to request from us information, as to what personal data we are processing about you. Such requests should be made in writing by post or email to the Compliance Officer (see paragraph 5.1 above) and should be accompanied by a £10.00 fee. We will provide you with the relevant information within 40 days of receipt of the request and the fee in cleared funds.

5.4 You have the right to request corrections be made to the personal data held by us about you by contacting our Compliance Officer in writing by post or email.

5.5 You have other rights under the Act in relation to our processing of your personal data.



6.1 We are committed to the security of your personal data. All of our employees and sub-contractors with access to your personal data and/or who are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.

6.2 We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

6.3 You are responsible for keeping any passwords confidential. We ask you not to share passwords with anyone, and we will not be liable for any breach of your personal data resulting from you having shared your password.

6.4 The personal data that we collect from you will not be transferred to a destination outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.



This Privacy Policy only applies to the collection and use of your personal data provided to us and not to personal data you may provide directly to third parties. Any third parties will have their own policies in respect of processing personal data you provide to them and/or your personal data that we may disclose to them in accordance with this Privacy Policy.


8.1 If you have any queries about our processing or use of your personal data you should write in the first instance to our Compliance Officer (see paragraph 6.1).

8.2 If you want to learn more about your rights regarding your personal data, you should contact the Information Commissioner's office information line on: 0303 123 1113 or visit their website at



This legal notice and any dispute or claim arising out of or in connection with it or its subject matter will be governed by and construed in accordance with the laws of England and Wales. You and we irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this legal notice or its subject matter.



1. Our Website uses cookies (as defined below). This is how most websites operate, as cookies are essential for delivering a great website and shopping experience for our customers.

2. A cookie is a small data file that the website will place on your computer or device. For example, we use cookies to track your clicks as you go through our website, to keep track of items you put into your basket, to tell us whether you have visited our website previously, and to help us determine whether you came to our website from a particular Internet link or banner advertisement.

3. By using our website, you consent to cookies being used. If you do not consent, please disable the cookies in your browser. However, if you use your browser settings to block all cookies (including cookies required for the operation of our website, for example, which enable you to log into secure areas or to use a shopping cart) you may not be able to access all or parts of our website. If you have any questions about our cookies please contact us by email, by telephone, or by post. You can contact us easily here.

4. Please note that third parties (for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control.